Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds could be granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
After 7 days of delivery, any item will be considered as used and therefore won't be eligible for a refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We accept exchanges for all items within 30 days from the purchase date. If you need to exchange an item please send us an email at firstname.lastname@example.org.
Defective or damaged item
If you receive a defective or damaged item, please email us within 7 days at email@example.com with your order number and a picture of the item(s).
We will do our very best to resolve your case as soon as possible and we will send you again the defective item(s).
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded and can only be exchanged.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please email us at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Our delivery time usually varies from 5 to 15 business days depending on the demand and the country of shipping.
If you haven't received your items after 28 days, please contact us at email@example.com.
If you are shipping back an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.